Flourish Privacy Notice

You have a right to share your thoughts, feelings and opinions, ask for advice in privacy as well as share your personal data with us. We (You Can Flourish) will keep your information confidential and private.


What this means:

  • We will not share your personal details or anything you tell us with other people or agencies unless you have given us permission to do so.

  • We will however, share information if you or someone else is in immediate danger or harm, this is important to keep you and others safe.

  • We will ask you or your parents/carers for permission to share information with some people so that we can give you the best support possible. This may be parents/carers, social services, health services, or schools (usually only others who are already working with you.) Of course, we would not just share everything, only what is necessary to support you.

How we use your information:

In order for us (You Can Flourish) to provide this service to you, it is necessary for us to collect and hold some personal information (data) about you. In doing this we work within our Safeguarding Policy and the Data Protection Act (1998).

This data may include:

  • Name, age and ethnicity and sometimes parent/carer contact details. This information helps us identify you. It also helps us provide the most appropriate service and make contact with parents/carers about the service or if in case of emergency.

  • Dietary, medical or educational needs. This is to ensure we keep you safe from harm during sessions and that we can tailor the programme around any needs you may have.

  • Issues, challenges or situations you may be facing. This is so we can address some of these during the programme, it also helps us to be sensitive to those issues.

  • Your thoughts, opinions and feelings may be noted, also any incidents that may arise during the programme. This is so we can tailor the programme around needs and interests and support you in the best possible way.

  • Anyone else you might be working with, e.g. a GP or social worker. This is so we know what other support you are getting and we can adapt the mentoring to fit or contact them (with your permission) if helpful to support you.

  • Incidents that have happened whilst we have been working with you and notes about contact we have made with you or your parent/carer, e.g. phone conversations, texts or email.

We will:

  • Only collect the data that is necessary to deliver this service.

  • Store this information in computer systems and in paper records.

  • Keep your data secure, protecting it from loss, damage or unauthorised access. (We keep it locked away, or password protected if it is on a computer.)

  • Endeavour to keep this data up to date and accurate, but this requires you to give us accurate information and let us know of any changes.

  • Only retain your data for as long as is necessary to provide you with the service and for 6 years afterwards.

  • Provide statistical data to some relevant organisations, but this will not include any data which would enable you to be identified as an individual.

We will not:

  • Share your information with other organisations without your permission unless we are required to safeguard and protect you or someone else from harm.


    You can see the information we hold about you by making a request to access it by emailing [email protected]. You also have the right to request that information about you be removed.